Effective Date: June 1, 2026

1. Introduction

Welcome to Lead Flow Digital AI, a DBA of Outdoor Management Group, Inc. ("we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information when you use our website, request our services, or communicate with us.

Lead Flow Digital AI provides customer communication, lead generation, CRM automation, appointment scheduling, and follow-up solutions for businesses. We do not sell or generate consumer leads through this website.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name

• Email address

• Phone number

• Company or business name (if applicable)

• Mailing or business address (when applicable)

Customer Relationship Information

We may collect information you voluntarily provide, including:

• Consultation requests

• Appointment requests

• CRM and communication preferences

• Customer support inquiries

• Project or service details

• Information submitted through contact forms, email, SMS, or phone calls

Website & Usage Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referral source

• Website interaction data

• Date and time of visits

Communication Preferences

We collect your communication preferences, including whether you choose to receive:

• SMS messages

• Emails

• Phone calls

• Marketing communications (where consent has been provided)

3. How We Use Your Information

We use your information to:

• Respond to inquiries

• Schedule consultations, appointments, or demonstrations

• Provide CRM automation, lead generation and customer communication services

• Deliver customer support

• Send appointment reminders and service notifications

• Maintain customer relationship records

• Improve our website and user experience

• Send marketing communications when you have provided consent

• Comply with legal obligations

• Protect our business against fraud, misuse, or unauthorized access

We do not collect personal information for the purpose of selling consumer leads. Information submitted through our website is used solely to communicate with you regarding your inquiry, our services, or your existing business relationship with us.

4. SMS Communications & Opt-In

If you provide your phone number and expressly consent to receive text messages, you agree to receive SMS communications from Lead Flow Digital AI.

These messages may include:

• Appointment confirmations

• Appointment reminders

• Customer support messages

• Service updates

• Account notifications

• Follow-up communications

• Promotional messages (only where you have provided consent)

SMS Disclosure

• Message frequency varies.

• Message and data rates may apply.

•Reply STOP at any time to opt out.

• Reply HELP for assistance.

• Consent to receive SMS messages is not a condition of purchasing any products or services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality

• Remember user preferences

• Analyse website traffic

• Measure website performance

• Improve customer experience

• Understand how visitors interact with our website

Technologies we may use include:

• Browser cookies

• Analytics tools

• Tracking pixels

• Web beacons

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. How We Share Your Information

We only share your information when necessary to operate our business or comply with legal obligations.

Trusted third-party service providers may include:

• CRM platforms

• Appointment scheduling systems

• SMS messaging providers

• Email service providers

• Website hosting providers

• Cloud storage providers

• Analytics providers

• Payment processors (where applicable)

These providers are authorised to use your information only as necessary to perform services on our behalf and are required to maintain appropriate safeguards.

We may also disclose information:

• When required by law

• To comply with legal processes

• To protect our legal rights

• To investigate fraud or security concerns

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share limited mobile information with trusted subcontractors and service providers solely as necessary to support our business operations, such as customer service, appointment scheduling, SMS delivery, CRM management, and other support services. These providers are contractually obligated to protect your information and may use it only to perform services on our behalf.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing, promotional, or any other unauthorized purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against accidental loss, unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure. We continually review and improve our security practices to help safeguard your information.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services

• Maintain customer relationship records

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce our agreements

• Protect our legal interests

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain processing activities

• Withdraw marketing consent at any time

• Opt out of SMS communications by replying STOP

To exercise any of these rights, please contact us using the information below.

10. International Data Transfers

Your information is primarily processed within our operating jurisdictions.

If personal information is transferred internationally, we will implement appropriate safeguards consistent with applicable privacy laws to protect your information.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are intended for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or regulatory obligations.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lead Flow Digital AI

A DBA of Outdoor Management Group, Inc.

Email: [email protected]

Phone: +1 847-975-9386

Address: 700 Busse Highway Park Ridge IL 60068

Acknowledgement

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Lead Flow Digital AI
A DBA of Outdoor Management Group, Inc.

Email: [email protected]

Phone: +1 847-975-9386

Address: 700 Busse Highway Park Ridge IL 60068